Terms of use

TERMS AND CONDITIONS OF THE ONLINE STORE Guapa Produkcja Sp. z o.o.

§1. General Provisions

1.1. These Terms and Conditions (“Terms”) define the rules for using the online store available at guapa.pl (the “Store”), including the rules governing the placement of orders, delivery execution, payments, and the liability of the parties.

1.2. The Store is operated by:

Guapa Produkcja Sp. z o.o.
with its registered office in Krzywaniec, Poland,
entered into the Register of Entrepreneurs of the National Court Register (KRS) under number 343844,
Tax Identification Number (NIP): 9730967877,
REGON: 08038101400000,

hereinafter referred to as “Guapa” or the “Seller”.

1.3. The Store is intended exclusively for entrepreneurs within the meaning of Article 43¹ of the Polish Civil Code, i.e. natural persons, legal entities, or organizational units without legal personality conducting business or professional activity in their own name. The Store does not offer products or services to consumers. By placing an order, the Customer declares that they act as an entrepreneur in connection with their business activity.

1.4. These Terms apply to all orders placed through the Store, via e-mail, by telephone, or through Guapa’s sales representatives.

1.5. The Customer is obliged to read these Terms prior to placing an order. Placing an order constitutes acceptance of these Terms.

§2. Definitions

The following terms used in these Terms shall have the following meanings:

Customer – an entrepreneur placing orders for Goods through the Store exclusively in connection with their business activity.

Goods – products offered by Guapa through the Store, including in particular cleaning accessories, microfiber products, synthetic chamois products, and customized products.

Order – a declaration of intent by the Customer expressing the wish to receive an offer from Guapa for the purchase of specific Goods under terms individually agreed between the parties.

Agreement – a sales and/or supply agreement concluded between Guapa and the Customer after prior agreement of the terms and conditions.

Customization – the application of graphics, logos, or modifications to the parameters of the Goods in accordance with the Customer’s specifications.

Account – a free customer account in the Store enabling the Customer to review order history and place new orders.

§3. Presentation of Goods and Nature of Orders

3.1. The presentation of Goods on the Store’s website, including descriptions, photographs, and prices, does not constitute an offer within the meaning of Article 66 of the Polish Civil Code. It constitutes solely an invitation to submit requests for quotations.

3.2. Placing an order by the Customer constitutes only an expression of intent to receive an offer and purchase Goods. It does not constitute a binding purchase offer within the meaning of the Polish Civil Code.

3.3. The terms of each order, including in particular the price, lead time, minimum order quantity, and delivery terms, are agreed individually between the Customer and the relevant employee or sales representative of Guapa.

3.4. A sales agreement is concluded only upon Guapa’s written confirmation (including confirmation by e-mail) of the order terms. Until such confirmation is provided, no order or quotation shall be binding upon Guapa.

3.5. In the absence of individual arrangements regarding a specific matter, the remaining provisions of these Terms shall apply, with the understanding that:

• statutory warranty liability for defects in the Goods is excluded to the fullest extent permitted by law in relations between entrepreneurs (Article 558 §1 of the Polish Civil Code);
• prices displayed in the Store are indicative only; binding prices are determined individually during negotiations with the Customer; in the absence of separate arrangements, the net prices provided by Guapa in the Store or in the price list valid on the date of placing the order shall apply.

§4. Customer Account

4.1. A Customer acting as an entrepreneur may create a free account in the Store. Account registration requires providing company details, including company name, registered address, telephone number, e-mail address, and VAT/tax identification number.

4.2. The Account enables the Customer to review order history, track order status, and use dedicated functionalities available to registered Customers.

4.3. The Customer is obliged to maintain the confidentiality of account access credentials (login and password) and to immediately notify Guapa of any unauthorized access to the Account.

4.4. The Customer may request deletion of the Account at any time by contacting the Store by e-mail or telephone. Guapa shall delete the Account without undue delay, no later than within 14 days from receipt of the request, provided that all outstanding orders have been settled.

4.5. Guapa reserves the right to delete the Customer’s Account in the event of a breach of these Terms or in the absence of any activity for a period exceeding 3 years.

§5. Placing Orders

5.1. Orders may be placed through:

• the order form available on the Store’s website;
• e-mail sent to the address indicated in the Store;
• telephone contact using the number indicated in the Store;
• Guapa sales representatives.

5.2. An Order should include at least:

• full Customer details (company name, address, VAT/tax identification number);
• product specification (name, product code, or description);
• requested quantity;
• form and scope of customization, if applicable;
• preferred completion date, if required.

5.3. After receiving the Order, a Guapa employee shall contact the Customer in order to confirm or determine the detailed execution terms. Lack of contact from Guapa within 3 business days from placing the Order shall not constitute acceptance of the Order and shall not create any obligations on the part of Guapa or any rights on the part of the Customer.

5.4. Guapa reserves the right to refuse execution of an Order without stating reasons, in particular where the Order concerns quantities exceeding available production capacity or where the Customer’s data is incomplete or raises doubts.

§6. Prices and Payment Terms

6.1. Prices of Goods presented in the Store are expressed in PLN or EUR and are net prices, to which VAT shall be added at the rate applicable on the invoice issue date, unless otherwise agreed individually.

6.2. Binding prices of Goods are determined individually and confirmed by Guapa each time. Prices displayed in the Store are indicative only and do not constitute an offer within the meaning of the Polish Civil Code.

6.3. Available payment methods:

• bank transfer based on a VAT invoice;
• advance payment (deposit) prior to commencement of order execution;
• deferred payment term exclusively for Customers granted a credit limit approved by Guapa.

6.4. The standard payment term is 14 days from the invoice issue date unless otherwise agreed in the order confirmation.

6.5. In the event of delay in payment, Guapa shall be entitled to:

• charge statutory interest for delay in commercial transactions;
• suspend execution of current and future Orders until outstanding payments are settled;
• seek reimbursement of debt recovery costs in accordance with the applicable regulations governing payment terms in commercial transactions.

§7. Order Fulfilment

7.1. The order fulfilment date shall be agreed individually with the Customer and confirmed by Guapa upon acceptance of the Order for execution.

7.2. In the case of customized products, the fulfilment period shall be calculated from the date on which all of the following conditions are met jointly:

• written approval by the Customer of the graphic design or technical specification;
• receipt of the required advance payment in Guapa’s bank account, if such payment constituted a condition for commencement of production.

7.3. Guapa reserves the right to change the fulfilment date due to circumstances beyond its control, including delays in raw material deliveries, machine failures, or force majeure events. Guapa shall immediately inform the Customer of any change in the fulfilment date.

7.4. Guapa reserves the right to execute partial deliveries, of which the Customer shall be notified in advance.

§8. Delivery

8.1. Delivery of Goods shall be performed through a selected carrier or by Guapa’s own transport to the address indicated by the Customer within the territory of the Republic of Poland or, subject to prior agreement, abroad.

8.2. Delivery costs shall be borne by the Customer unless otherwise agreed in the order confirmation. Estimated delivery costs are provided during determination of the order conditions.

8.3. The risk of accidental loss of or damage to the Goods shall pass to the Customer upon handover of the Goods to the carrier.

8.4. The Customer is obliged to inspect the shipment upon receipt. In the event of mechanical damage occurring during transport, the Customer should immediately prepare a damage report in the presence of the courier and notify Guapa no later than within 24 hours from receipt of the shipment.

8.5. Failure to report objections upon receipt or immediately thereafter shall constitute confirmation that the shipment was delivered intact and without damage.

§9. Customized Products

9.1. Products manufactured to the Customer’s individual order, including products involving graphic customization or parameter modifications, are not subject to return or exchange unless the defect results from an error attributable to Guapa.

9.2. The Customer bears sole responsibility for:

• the completeness, correctness, and quality of provided graphic materials, including compliance of files with Guapa’s technical requirements;
• possessing and maintaining all rights to submitted logos, graphics, and other materials protected by intellectual property rights.

9.3. Guapa shall not be liable for product defects resulting from errors accepted by the Customer during the project approval stage. Approval of the design by the Customer shall constitute acceptance of responsibility for its content and appearance.

9.4. Guapa does not verify whether the Customer holds rights to the graphic materials and logos used. Any third-party claims arising from infringement of intellectual property rights shall be borne solely by the Customer.

§10. Complaints

10.1. With respect to Customers acting as entrepreneurs, statutory warranty liability for defects in the Goods is excluded pursuant to Article 558 §1 of the Polish Civil Code, unless otherwise agreed in the order confirmation or a separate written agreement.

10.2. Guapa allows complaints regarding non-conformity of Goods with the Order to be submitted within 2 days from receipt of the Goods. After this period, claims shall expire.

10.3. Complaints should be submitted in writing or by e-mail and should include:

• the Order number and date;
• a detailed description of the identified non-conformity or defect;
• photographic documentation confirming the described defect.

10.4. Guapa shall review the complaint within 30 days from receipt thereof. Failure to respond within this period shall not constitute acceptance of the complaint.

10.5. If the complaint is accepted, Guapa may, at its sole discretion:

• replace the defective Goods with defect-free Goods;
• repair the Goods;
• grant an appropriate discount or refund the relevant part of the price.

§11. Liability

11.1. Guapa’s liability towards the Customer shall be limited exclusively to actual damages directly caused by Guapa’s non-performance or improper performance of the Agreement.

11.2. Guapa shall not be liable for lost profits, indirect damages, consequential damages, or any other non-material losses.

11.3. Guapa’s total liability arising from one Agreement or one event shall not exceed the net value of the Goods covered by the relevant Order.

11.4. The limitations of liability referred to in this section shall apply to all legal grounds for liability, including tort, breach of contract, and other legal provisions, except in cases of damage caused intentionally.

§12. Force Majeure

12.1. Neither party shall be liable for non-performance or improper performance of obligations arising from these Terms or the Agreement to the extent caused by force majeure events understood as extraordinary, external, and unforeseeable events, including in particular:

• armed conflicts, strikes, or civil unrest;
• natural disasters, epidemics, or pandemics;
• disruptions in supply chains of raw materials or components;
• decisions of public authorities imposing restrictions on business activities.

12.2. The party affected by force majeure shall immediately notify the other party of the occurrence of the obstacle and its expected duration.

§13. Intellectual Property

13.1. All content published on the Store’s website, including product descriptions, graphics, photographs, trademarks, and visual design, constitutes the property of Guapa or cooperating entities and is protected by law.

13.2. Designs, technical solutions, and technical documentation developed by Guapa for the purpose of order execution shall remain the property of Guapa unless otherwise agreed in the Agreement.

13.3. Without Guapa’s prior written consent, copying, distributing, or any other commercial use of the materials referred to in sections 1 and 2 above is prohibited.

§14. Personal Data and Information Protection

14.1. The controller of personal data of Customers and their representatives is Guapa Produkcja Sp. z o.o. with its registered office in Krzywaniec, Poland.

14.2. Personal data shall be processed in accordance with applicable laws, including Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR), for purposes related to order execution, Customer Account management, and fulfilment of legal obligations.

14.3. Detailed information regarding the scope of data processing, Customers’ rights, and data retention periods is included in the Privacy Policy available at guapa.pl.

§15. Final Provisions

15.1. These Terms shall enter into force on 15 May 2026 and apply to Orders placed after that date.

15.2. Matters not regulated herein shall be governed by Polish law, in particular the Polish Civil Code and the Act on Providing Services by Electronic Means.

15.3. The parties expressly exclude the application of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

15.4. Any disputes arising from these Terms or agreements concluded on their basis shall be resolved by the competent common court having jurisdiction over Guapa’s registered office, and Polish law shall apply.

15.5. Guapa reserves the right to amend these Terms. Amendments shall enter into force upon publication on the Store’s website. Orders placed prior to the effective date of amendments shall be executed under the terms applicable at the time of placing the Order.

15.6. The current version of these Terms is available at guapa.pl and upon the Customer’s request in electronic or paper form.

15.7. These Terms have been prepared in both Polish and English language versions. In the event of any discrepancies or inconsistencies between the language versions, the Polish version available on https://weyo.se.vkube.cloud/regulamin/  shall prevail and be legally binding.

Last update: 15.05.2026